Operating System Upgrades

Supported Operating Systems

New Operating Systems have to be thoroughly tested with supported software and campus infrastructure before we can install them on computers. Because this is a fairly time-consuming process and involves other units on campus, it may take a long time before we can start upgrading computers (general campus adoption of new operating systems can take a few months after release).

The latest Operating Systems that are currently supported by CHASS IT are:

PC

  • Windows 7
  • Windows 8.1

Apple

  • Mac OS 10.9
  • Mac OS 10.10

How do I get my university computer upgraded to the latest Operating System?

To schedule and appointment to have your computer upgraded to one of these Operating Systems, send an email to chass_it@ncsu.edu

The amount of time required to upgrade a computer depends greatly on the amount of data that needs to be backed up. In most cases, we need at least 24 to 48 hours to perform the backup, reinstall, restore process. Large amounts of data (300 gigabytes or more) or special pieces of software (SAS, Final Cut Studio) can significantly increase the time required for the process to finish.

What if there are files missing after the upgrade?

We always backup the files on a computer before upgrading it and we keep those backups for 30 days after the upgrade. If you feel that there are files missing from your computer, send us an email and schedule a time for someone to help you retrieve those files from the backup.